# EZZ User Service Agreement

> 版本 V1.0.0 ・ 更新 2026-10-25

## Article 1 General Provisions

1.1 This Agreement is a legal document between you ("User") and the EZZ platform ("Platform" or "we") regarding your use of the cross-border e-commerce, digital asset wallet, staking (Stake), decentralized exchange (Swap), RWA credential and other related services provided by the Platform.

1.2 Before registering an account, connecting a wallet, or using any service of the Platform, please carefully read and fully understand all terms of this Agreement, **especially the clauses that exclude or limit liability, governing law, and dispute resolution, which are highlighted in bold or underlined**. If you do not agree with any term, please stop registering or using immediately.

1.3 By clicking "Agree", ticking the checkbox, completing registration, or actually using the Platform's services, you acknowledge that you have fully read, understood, and accepted all contents of this Agreement, and this Agreement shall have legal effect between you and the Platform.

1.4 This Agreement also includes various rules, announcements, statements, and instructions that the Platform has published or may publish in the future (including but not limited to the Privacy Policy, Digital Asset Risk Disclosure, KYC Verification Rules, Stake Rules, Swap Rules, etc.), all of which are integral parts of this Agreement.

## Article 2 Definitions

2.1 **Platform**: refers to the cross-border e-commerce + Web3 DApp comprehensive service platform operated by the EZZ team, including but not limited to H5 mall, mobile web, browser extensions, smart contracts and related services.

2.2 **User Account**: refers to the account registered by the user on the Platform via email, mobile number or third-party OAuth, used for e-commerce, orders, messages and other services.

2.3 **Wallet Address**: refers to the on-chain address used by the user on the Platform by creating a local wallet, importing a mnemonic phrase, or connecting a third-party wallet (such as MetaMask, WalletConnect, etc.), used for assets, staking, trading and other services.

2.4 **Digital Asset**: refers to crypto assets supported by the Platform and issued on the blockchain, including but not limited to USDT, EZZ tokens, RWA credentials, etc.

2.5 **Stake**: refers to the on-chain act of locking digital assets held by the user into the Platform's designated smart contract to obtain corresponding rights or rewards according to the rules.

2.6 **Swap**: refers to the instant exchange between digital assets through the decentralized liquidity pool accessed by the Platform.

2.7 **RWA Credential**: refers to the on-chain credential issued by the Platform based on Real World Assets, serving as a digital mapping of corresponding physical rights.

## Article 3 Account Registration and Management

### 3.1 Account Registration

3.1.1 You confirm and warrant that: you are a natural person aged 18 or above with full civil capacity, or a legal entity duly established and validly existing; the laws of your country/region do not prohibit you from using the Platform's services and holding relevant digital assets.

3.1.2 You shall register an account using a true, accurate, complete and legal email/phone number, and update it in a timely manner. You shall bear all consequences arising from providing false information.

3.1.3 Certain services (including but not limited to large-amount withdrawals, Stake, fiat settlement, RWA credential claims) require KYC verification before use, subject to the prompts on relevant pages of the Platform.

### 3.2 Account Security

3.2.1 You shall properly keep your account password, email verification codes, SMS verification codes, Google Authenticator, etc. The Platform shall not be liable for losses caused by your active disclosure or improper custody.

3.2.2 If you discover any account abnormality or unauthorized use, you shall immediately notify us through the Platform's customer service channels. We will take measures such as freezing based on your request, but shall not be liable for losses already incurred.

### 3.3 Wallet and Private Key

3.3.1 **The Platform provides non-custodial wallet services**. Your mnemonic phrase, private key, and Keystore are stored only on your local device. **The Platform does not store, upload, or back up any of your private key information**.

3.3.2 You shall properly back up and keep your mnemonic phrase/private key by yourself. **Once lost or leaked, the Platform cannot recover them for you**, and any resulting asset loss shall be borne by you.

3.3.3 When you use a third-party wallet to connect to the Platform, you are deemed to also comply with that third-party wallet's terms of service; the Platform shall not be liable for losses caused by third-party wallet failures or attacks.

## Article 4 User Conduct

4.1 You undertake not to use the Platform to engage in any of the following:

  - Activities violating the laws and regulations of your country/region;

  - Money laundering, terrorist financing, tax evasion, fraud, pyramid schemes, gambling, illegal fundraising;

  - Infringement of others' intellectual property, trade secrets, portrait rights, privacy rights;

  - Publishing false, misleading, fraudulent information, or impersonating Platform staff;

  - Exploiting platform vulnerabilities, plugins, bots to take advantage, farm rewards;

  - Launching network attacks, injecting malicious code, scraping data against the Platform;

  - Using stolen/forged bank cards, payment accounts, digital assets for transactions;

  - Other improper conduct reasonably determined by the Platform.

4.2 If you violate the above norms, the Platform has the right to take measures such as warning, function restriction, account freezing, service termination, reporting to regulators, and pursuing legal liability, depending on the severity, and reserves the right to recover losses from you.

## Article 5 E-commerce Transaction Services

### 5.1 Products and Orders

5.1.1 Products sold on the Platform are cross-border products. Specific names, specifications, prices, origins, shelf life, etc. shall be subject to the product detail pages.

5.1.2 Your submission of an order constitutes a valid offer to the Platform; the sales contract is formed when the Platform ships or confirms the order.

5.1.3 The Platform reserves the right to cancel orders and provide full refunds (including original return of digital assets) in cases of stockout, pricing errors, policy restrictions, etc.

### 5.2 Pricing and Payment

5.2.1 Product prices are subject to the page display at the time of order submission. Settlement currencies support USDT and other digital assets supported by the Platform from time to time.

5.2.2 You shall complete payment via the payment path designated by the Platform. **Once an on-chain transfer is successfully broadcast, it is irreversible**. Losses caused by your input of wrong address, memo, or amount shall be borne by you.

5.2.3 Digital asset payments are subject to block confirmation time. Orders are subject to the Platform's backend confirmation of receipt.

### 5.3 Logistics and Acceptance

5.3.1 Cross-border product shipping time is affected by customs, holidays, force majeure and other factors; please refer to the logistics detail page.

5.3.2 You shall inspect goods upon receipt. If any damage, missing or wrong items are found, please contact customer service within 48 hours with evidence.

### 5.4 Returns and Exchanges

5.4.1 Health supplements and cross-border direct mail products generally do not support 7-day no-reason returns; please refer to the "After-sales Policy" on the product page.

5.4.2 For returns caused by product quality issues, shipping costs shall be borne by the Platform; other cases shall be negotiated by both parties.

## Article 6 Digital Asset Related Services

### 6.1 General Rules

6.1.1 You understand and agree: **Digital asset prices fluctuate significantly, and participating in Stake, Swap, RWA credential and other services involves high risks**. Please read the Digital Asset Risk Disclosure carefully beforehand.

6.1.2 The Platform only provides technical access services and does not constitute any investment advice, financial advice, or legal advice; any of your decisions are made based on your independent judgment.

6.1.3 You confirm that your jurisdiction allows you to hold and use digital assets; you shall bear all consequences arising from your violation of local laws.

### 6.2 Stake

6.2.1 Staking rules (including lock-up periods, yields, unlock conditions, early redemption rules, etc.) are subject to smart contracts and the Platform's page disclosure.

6.2.2 Yields may be dynamically adjusted based on market and contract parameters. Historical returns do not represent future performance, and the Platform makes no yield commitments.

6.2.3 Once submitted, staking is written on-chain. Unlocking and redemption must follow contract rules, and the Platform cannot intervene manually.

### 6.3 Swap

6.3.1 Swap is provided with liquidity by decentralized liquidity pools, involving risks such as slippage, impermanent loss, price impact. Please carefully confirm quotes before submitting transactions.

6.3.2 Once submitted, swaps cannot be withdrawn; transactions failing due to network congestion or insufficient Gas will not have the consumed Gas refunded.

### 6.4 RWA Credentials

6.4.1 RWA credentials are on-chain mappings of real-world assets. Their ultimate rights are subject to the underlying asset agreements and disclosures by custodians.

6.4.2 The transfer, staking, and burning of RWA credentials must follow smart contract rules; for losses caused by underlying asset defaults or custodian risks, the Platform shall bear corresponding responsibilities in accordance with law and agreements, but shall not bear joint liability beyond reasonable control.

## Article 7 Intellectual Property

7.1 The Platform's logo, trademarks, interface design, code, documentation, images, videos, copy and other intellectual property belong to the Platform or corresponding rights holders. No one may use them without written permission.

7.2 The intellectual property of content you publish on the Platform (such as reviews, messages) belongs to you, but you grant the Platform a worldwide, free, non-exclusive license to use such content for platform operation and promotion.

## Article 8 Privacy and Data Protection

8.1 The Platform attaches great importance to user privacy and data security; please refer to the Privacy Policy for details.

8.2 You understand and agree: to fulfill anti-money laundering (AML), counter-terrorist financing (CFT) and KYC regulatory requirements, the Platform may provide some of your information to compliant third-party institutions or regulators when necessary.

## Article 9 Disclaimers

9.1 **The Platform provides services on an "as is" and "as available" basis** and makes no express or implied warranties regarding the continuity, timeliness, security, or accuracy of services.

9.2 The Platform shall not be liable for service interruptions, data loss or losses caused by:

  - Force majeure (natural disasters, wars, government actions, pandemics, etc.);

  - Basic telecommunication facility failures, blockchain network congestion or hard forks;

  - Hacker attacks, computer viruses, where the Platform has taken reasonable protective measures;

  - Your improper operation, password/private key leakage, device malware;

  - Third-party service failures (payment channels, logistics, cloud service providers, third-party wallets);

  - Service suspension by the Platform for maintenance (with prior announcement).

9.3 The Platform's liability to you shall be capped at the total fees you have directly paid to the Platform for using its services; no compensation shall be made for indirect losses, expected benefit losses, or goodwill losses.

## Article 10 Modification and Termination of Agreement

10.1 The Platform has the right to revise this Agreement based on business development and legal/regulatory changes. Revisions will be published on the Platform and notified via in-app messages or emails. Your continued use of the Platform's services after the revision takes effect constitutes acceptance of the new Agreement; if you disagree, you shall immediately stop using and cancel your account.

10.2 You may apply for account cancellation by contacting customer service. After account cancellation, except as otherwise required by laws, regulations or regulators, the Platform will delete your personal information.

10.3 If you violate this Agreement or relevant laws/regulations, the Platform has the right to immediately terminate services to you and reserves the right to pursue legal liability.

## Article 11 Governing Law and Dispute Resolution

11.1 The formation, effectiveness, performance, interpretation and dispute resolution of this Agreement shall be governed by the laws of the jurisdiction where the Platform's operating entity is located (without regard to conflict of laws).

11.2 Any dispute arising from this Agreement between you and the Platform shall first be resolved through friendly negotiation; if negotiation fails, either party may file a lawsuit with the competent court where the Platform's operating entity is located.

## Article 12 Miscellaneous

12.1 If any provision of this Agreement is found to be invalid or unenforceable, it shall not affect the validity of other provisions.

12.2 The Platform's failure to exercise any right under this Agreement does not constitute a waiver of such right.

12.3 This Agreement is provided in Simplified Chinese, Traditional Chinese, English, Japanese, Korean, Russian, German and other language versions. In case of any discrepancy, **the Simplified Chinese version shall prevail**.

12.4 If you have any questions about this Agreement, you may contact us through the in-app "Help & Feedback" or official customer service channels.

> 
**EZZ Team**

Version: V1.0.0

Effective Date: 2026-10-25